CHARGEPOINT
How do I start a charging session on a ChargePoint station?
Private stations (CPF50, CP6000, Express Plus): Tap your RFID card. The status light will turn green. Then plug in your vehicle. Public stations (CP6000, Express Plus): Use the ChargePoint app to initiate charging, then plug in your vehicle.
What do the LED status lights mean on a ChargePoint charger?
Green: Ready for session. Pulsing Blue: Charging. Solid Blue: Fully charged. Solid White: Lost connectivity (Future Energy is alerted).
What should I do if a ChargePoint station loses connectivity?
A solid white light appears. The Future Energy Client Success team is alerted and will contact the site administrator to resolve the issue.
What are the differences between ChargePoint CPF50, CP6000, and Express Plus?
CPF50: Level 2 AC, 11.5kW, private use only. CP6000: Level 2 AC, 19.2kW, public or private use. Express Plus: Level 3 DCFC, up to 350kW, scalable for fast charging.
How do I reset a ChargePoint station?
Press and hold the reset button for ~10 seconds until LEDs turn off and on again. This reboots the station.
How are firmware updates managed on ChargePoint stations?
Firmware is updated automatically when stations are connected to the network. Contact Support if updates appear delayed.
What should I do if a ChargePoint station is offline?
Check network and power. Press the reset button. If still offline, contact ChargePoint Support.
How do I set pricing on a ChargePoint station?
Log into your ChargePoint account > Station Management > Pricing. Set prices by time, energy, or session.
Can I generate usage reports from a ChargePoint station?
Yes. Log in to your ChargePoint account > Reports. Select date range and stations. Export options available.
How do I manage user access to a ChargePoint station?
Log in > Station Management > Access Control. Add/remove users by email or RFID.
What does a flashing red light mean on a ChargePoint station?
It indicates an error. Check ChargePoint dashboard or station display. Contact Support if unresolved.
How do I schedule charging times on a ChargePoint station?
In your ChargePoint account > Station Settings > Scheduled Charging. Define allowed charging hours.
Can I integrate a ChargePoint station with energy management systems?
Yes. Some third-party EMS platforms are supported. Refer to the ChargePoint Integration Guide or contact Support.
What should I do if the connector is stuck on a ChargePoint station?
Ensure vehicle is unlocked. Press the release button. Do not force it. Contact Support if stuck.
Where can I get support for ChargePoint station issues?
Visit https://customer.chargepoint.com/s/guest-help-na-station-issues?language=en_US, call 1-877-850-4562, or email support@futureenergy.com.
ChargePoint Support
https://www.chargepoint.com/