What should I do if a ChargePoint station loses connectivity?
What should I do if a ChargePoint station loses connectivity?
A solid white light appears. The Future Energy Client Success team is alerted and will contact the site administrator to resolve the issue.
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How do I set pricing on a ChargePoint station?
Log into your ChargePoint account > Station Management > Pricing. Set prices by time, energy, or session.
How do I schedule charging times on a ChargePoint station?
In your ChargePoint account > Station Settings > Scheduled Charging. Define allowed charging hours.
Where can I get support for ChargePoint station issues?
Visit https://customer.chargepoint.com/s/guest-help-na-station-issues?language=en_US, call 1-877-850-4562, or email support@futureenergy.com.
What does a flashing red light mean on a ChargePoint station?
It indicates an error. Check ChargePoint dashboard or station display. Contact Support if unresolved.
How do I reset a ChargePoint station?
Press and hold the reset button for ~10 seconds until LEDs turn off and on again. This reboots the station.