Station Owner Support
Error Codes on Zerova DCFC
If there is an error code in the upper right hand of the screen, note it, then visit https://evsc.zerovatech.com/ and enter it into the Status Code search bar. Follow instructions to troubleshoot.
How to Report the Cost of Charging Vehicles
This guide outlines how to export charging session data from the Future Energy dashboard and calculate the cost of each session, on a volumetric cost of electricity basis. This is ideal for internal operational tracking, such as allocating EV ...
CME Core Onboarding - Migration Guide
What does Migration Mean? Migration refers to the process of changing the network provider of an EV charger. EV charger network providers provide station owners a CSMS. This allows for remote visibility and control of charging stations. A CSMS can ...
Tiered Pricing and User Groups on the Future Energy Network
What is Tiered Pricing? Future Energy’s CSMS platform supports tiered pricing strategies that allow station owners to offer different rates to specific user groups. Tiered pricing refers to applying different public charging pricing models based on ...
Understanding EV Charger Pricing Components
When setting up public EV charging stations, it's essential to understand and select the right pricing strategy. Future Energy’s platform supports flexible tariff structures to help partners balance revenue goals, infrastructure utilization, and ...
CME Core Onboarding - New Hardware Orders
This information is for customers who have purchased New EV Future Energy EV Chargers. If you purchased the Future Energy Network for existing stations, see our Migration Guide. After your Chargers are shipped, a representative from Future Energy ...
Dashboard Overview
What is the CSMS? The Charge Station Management System (CSMS) provides essential tools for managing your EV stations, driver access, load management, and more. Definitions: CSMS – Charge Station Management System Partner: Future Energy’s CME Client ...
How to Manage Users and User Groups
Creating and Managing Users: You can invite users to access your private charge points and assign them to groups for tailored pricing. Steps for Adding Users: - Create a user group for employees or customers - Send invites for access to private ...
How to Add and Register RFID Cards
Managing RFID Cards for Charging: Assign RFID cards to users, enabling them to access and activate charging sessions. Steps for Adding RFID Cards: 1. From the EV Drivers module select the “ID Tags” menu. 2. Click the “Create ID Tag” button or the ...
How to Adjust Pricing
Setting up Tariffs: Define tariffs for public EV charging, customizing rates for different user groups. How to Create and Manage Tariffs: - Create Tariff Groups and assign individual tariffs to them - Set specific pricing for user groups (e.g., ...
Managing Station Errors and Connectivity Loss
How to Troubleshoot and Address Issues: Monitor your stations for connectivity issues and errors using the Operations & Maintenance section. Steps for Troubleshooting: - Check error messages - Contact Future Energy support if needed.
How to Access Revenue and Billing Reports
View Billing Data: Track your revenue and expenses from public charging sessions. How to Access Reports: - Go to the Billing section in the dashboard - View detailed reports on charging revenue and expenses.
Frequently Asked Questions (FAQs)
Common Questions: - How do I access my CPO Dashboard for the first time? After your charging stations are shipped, Future Energy will contact you to confirm your admin account details. Once the dashboard is set up, the admin login information will be ...
Contact Future Energy Support
Need Assistance? For any support requests, reach out to our team. - Email: support@futureenergy.com - Phone: (586) 782-4000, Option 2