My stations were just installed, how do I get them to work?
My stations were just installed, how do I get them to work?
Charge sessions are typically activated via mobile app, RFID card, or simply plugging into the station.
Related Articles
Why won't my chargers work?
Make sure there is power to the station. Make sure that your installer fully activated and commissioned the stations. Confirm charger settings allow for desired access.
How are firmware updates managed on ChargePoint stations?
Firmware is updated automatically when stations are connected to the network. Contact Support if updates appear delayed.
Where can I get support for ChargePoint station issues?
Visit https://customer.chargepoint.com/s/guest-help-na-station-issues?language=en_US, call 1-877-850-4562, or email support@futureenergy.com.
Can I generate usage reports from a ChargePoint station?
Yes. Log in to your ChargePoint account > Reports. Select date range and stations. Export options available.
Why is my charger slow?
Was it installed to the full capability by your Installer? Do you have an energy management system, such as Interface, enabling limits?