My stations were just installed, how do I get them to work?

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• Why won't my chargers work?

  Make sure there is power to the station. Make sure that your installer fully activated and commissioned the stations. Confirm charger settings allow for desired access.

• How are firmware updates managed on ChargePoint stations?

  Firmware is updated automatically when stations are connected to the network. Contact Support if updates appear delayed.

• Where can I get support for ChargePoint station issues?

  Visit https://customer.chargepoint.com/s/guest-help-na-station-issues?language=en_US, call 1-877-850-4562, or email support@futureenergy.com.

• Can I generate usage reports from a ChargePoint station?

  Yes. Log in to your ChargePoint account > Reports. Select date range and stations. Export options available.

• How do I start a charging session on a ChargePoint station?

  Private stations (CPF50, CP6000, Express Plus): Tap your RFID card. The status light will turn green. Then plug in your vehicle. Public stations (CP6000, Express Plus): Use the ChargePoint app to initiate charging, then plug in your vehicle.